General Questions

  • Please check our size chart here.

  • Please check care instructions for your MMC products here.

  • MMC's star treats are peanut butter, banana, and bacon treats made by AG Alchemy.

    Peanut Butter Banana Ingredients: Dried Bakery Product, Wheat Flour, Peanut Butter, Canola Oil, Banana Puree, Natural Banana Flavor, Whole Egg.

    Maple-Bacon Ingredients: Dried Bakery Product, Wheat Flour, Canola Oil, Malted Barley, Natural Maple Flavor, Whole Egg, Natural Bacon Flavor, Liquid Smoke.

  • MMC opens customs periodically based on how busy business is. If you are looking for a timeline or have something specific in mind, please inquiry through email (support@midnightsmayhemco.com).

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience through Shopify here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, there is free shipping on orders $100+.

  • If you are in any region except the USA and Canada, please message me about shipment to your country. Regulations are constantly changing.

  • We ship all over the USA and Canada, as well as other countries. Please message me if you are unsure about a package arriving to your location.

  • I do offer local pickup to my customers in Lexington. Please email us (support@midnightsmayhemco.com) to see if your order qualifies.

Returns & Refunds

  • MMC does not accept returns or exchanges unless a product is deemed defective. Therefore, a refund by a customer cannot be intiated.

  • If you think that your product has an abnormality, please contact our shop and we will choose a proper remedy together!

  • Orders cannot be cancelled by customer once payment is given.

  • If your order has not yet shipped, please email us (support@midnightsmayhemco.com) and we will do our best to make the needed changes. If the product has already been made, order edits are not allowed.